PBN's ISO Certification
…every single PBN employee from the CEO on down has a set of measurable goals to work toward.
What Quality Looks Like
PBN is the first business of its kind to achieve ISO certification in the U.S. You can read more about the essentials of ISO certification on the ISO website.
To us, it's a logical extension of the "Proof . . . Not Promises" performance-oriented business philosophy that has guided PBN for almost 30 years.
ISO certification requires a client-focused discipline of quality in every department of PBN. The ISO quality requirements guide our work day-to-day, and inform our improvement efforts over time. Under ISO, every single PBN employee from the CEO to the janitor has a set of measurable goals to work toward. And ISO is more than a one-time certification; maintaining certification requires that PBN prove its quality time and time again, plus document its continuing process improvement through ongoing internal and periodic external audits and process review.
What it means to you…
For the doctor, ISO Certification provides further assurance that PBN's professionals are worthy business associates. You don't have to wonder about things like whether your staff is maximizing billings, your contracts are written to ensure you a fair return, your support people provide excellent service to your patients, your business practice is running smoothly. PBN is "Proof . . . Not Promises."
